Enhancing Mobile Banking: From Low Ratings to High Performance

STUDY

Mobile Banking App Review & Evolution to Boast Google Play Store Rating.

Customer

The end Customer is a European bank, established over 70 years ago and holding a leading position in its home country.

Challenge

The Customer’s banking app for Android had an extremely low score on Google Play. Clients often pointed out severe functional glitches in the app, yet the Customer didn’t have the competencies to execute proper fixes and improve app performance.

A team of 2 Gornium Android developers and a project manager worked on the project for 4 months under the Iterative methodology, with regular releases after every 2 weeks. The revamped Android app ran smoothly and had all key features of a competitive banking application, including:

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Solution

The Customer turned to Gornium and requested a complete audit of their banking app. According to the audit results, it was decided to leave the existing UI and focus on re-working app functionality. The Customer asked for a complete revamp of the existing Android app’s code and requested adding a couple of new features, for which additional UI elements were provided by the Customer.

Results

Once released, the revamped and modernized app gained a score of 4 on Google Play. Due to the app’s stable performance, the Customer saw a significant reduction in client support requests.

Technologies and Tools

Java, Kotlin, RxJava 2, Retrofit 2, AndroidX, MotionLayout, GSON, Glide, Firebase Cloud Messaging, Firebase Crashlytics, Kotlin Coroutines, Jetpack, MVVM, Google Directions API, Geolocation API.

Account, deposit, and loan information.

Dynamic currency exchange rates.

Payments and money transfers.

Remote deposit creation and loan application.

Issue of debit, credit, and virtual cards.

Card blocking and remote requests of card re-issue.

Interactive map with the nearest ATMs and bank branches.

Gornium developers modernized the app with the following new features:

Forex trading.

AI-powered chatbot for automated handling of client requests.

Menu of loyalty programs and special offers.

Also, the team integrated the app with partner travel agent services so that the clients could apply for travel insurance right in the banking app.